Privacy policy

REDWOOD FINANCIAL PLANNING PTY LTD
ABN: 46 679 016 525
AFSL: 561 658

Introduction

At Redwood Financial Planning (“Company,” “we,” “our,” “us”), we recognize the importance of your personal information and are committed to protecting your privacy. This policy outlines how we collect, manage, and use your information, detailing what we hold, why we hold it, and how we collect, use, and disclose it. We comply with the Australian Privacy Principles (APP), the Privacy Act 1988, and other relevant laws.

Types of Information Collected

We may collect personal information from you, including but not limited to:

  • Legal name

  • Contact details (address, phone number, email)

  • Date of birth

  • Employment history and occupation

  • Financial details (assets, liabilities, income, expenditure)

  • Investment preferences and risk tolerance

  • Family circumstances and eligibility for social security

  • Any other information necessary to provide you with our services

We may also collect sensitive information, such as health information or membership details of professional associations.

How We Collect Your Information

Your personal information is collected in various ways, including:

  • Directly from you when you meet with us or communicate with us via phone or email

  • Through our website when you complete forms or request information

  • From third parties, such as your accountant or other professionals, with your consent

  • If we receive unsolicited personal information that is not relevant to our services, we will destroy or de-identify that information.

Purpose of Collecting Your Information

We collect your personal information to:

  • Provide the financial advisory services you have requested

  • Complete necessary documentation and forms

  • Protect our business and clients from fraudulent activity

  • Comply with relevant laws and regulations

  • Improve our services and contact you about products you may find valuable

  • For any other purpose for which you have given consent

If you prefer not to receive direct marketing communications from us, you can notify us at any time, and we will respect your wishes.

How Your Information is Held

Your personal information is stored securely in client files or electronic databases. We take reasonable steps to protect this information from misuse, loss, unauthorized access, modification, and disclosure. We will also destroy or de-identify information we no longer need.

Using and Disclosing Your Information

Your personal information may be disclosed for purposes related to providing the financial advice you requested, including:

  • Other financial advisors or organizations assisting in delivering the requested advice

  • Insurance providers, superannuation trustees, and product issuers

  • Service providers that support our operations (e.g., IT, legal, accounting)

  • Regulatory authorities or as required by law

We will not use or disclose your personal information for any purpose other than the primary purpose for which it was collected unless you consent or it is otherwise permitted under the APP.

International Data Transfers

In providing our services, we may share your information with organizations outside Australia. We take reasonable steps to ensure that such recipients comply with the Privacy Act and APP. If your information is stored in cloud services, we cannot guarantee the specific location of the data at all times.

Accessing and Correcting Your Information

You have the right to access and correct your personal information held by us. To request access or corrections, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

Privacy Complaints

If you believe we have breached this Privacy Policy or the Privacy Act, please contact us. We are committed to addressing your concerns promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au/privacy/privacy-complaints.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes through our website or direct communication. Your continued use of our services signifies your acceptance of any modifications to this policy.

Contact Us

For questions regarding this Privacy Policy or to access or correct your personal information, please contact us at: